What people ask before they book.
If yours isn’t answered below, send us a message and we’ll come back to you within one working day.
01
Before you book
- Is Optimal Health a medical clinic?
- No. We offer wellness services — bloodwork, IV therapy and lifestyle consultations. We do not diagnose or prescribe. Test results are for information purposes only and are not intended for clinical diagnosis. If you need medical care, please speak to your GP or call NHS 111.
- Do I need a referral?
- No referral required. You book directly with us.
- Who runs the clinic?
- Owner-operated, in Newport, South Wales. Bloodwork samples are drawn by registered phlebotomists; IV sessions are administered by a registered nurse.
- What ages do you see?
- Adults only — 18+. We aren’t set up for paediatric or adolescent care.
02
Booking and payment
- How do I book?
- Use the booking form, or email hello@optimallab.co.uk and we’ll respond with a slot.
- Do I pay anything to book?
- Anything other than a consultation takes a £30 deposit at booking to hold your slot — blood tests, the venous blood draw and IV therapy. It isn’t an extra charge: the £30 comes off the balance you settle in clinic on the day. Consultations take no deposit — that includes the paid follow-up and bloodwork interpretation, not just the free initial review.
- What if I need to cancel or reschedule?
- Ask us to move it, don’t cancel it. Tell us at least 24 hours ahead — reply to your confirmation email or call us — and we carry your £30 deposit over to the new appointment, at no extra cost.
The deposit is non-refundable. If you cancel it isn’t returned, however much notice you give, and if you don’t turn up it’s lost. There’s nothing further to pay either way. Rescheduling is the only way to keep the money, which is why we’d rather you moved the appointment than scrapped it. If we cancel, you get the £30 back in full — or, if you’d rather, we put it towards your new slot instead. It’s your choice. Consultations take no deposit, so there’s nothing to lose by cancelling one. The cancellation policy has the detail. - Do you accept card payments?
- Where a deposit is due — every appointment that isn’t a consultation — the £30 is paid online when you book, by card or PayPal. The balance is settled in clinic on the day, by cash or card. Consultations take no deposit and are settled in clinic in full.
03
Bloodwork
- Who runs the lab analysis?
- A UK partner laboratory. You see the analysed report; we provide the lifestyle context. Named on request — ask when you book.
- How long do results take?
- 3–5 working days for Testosterone Plus and Fertility Hormones; 5–7 working days for Sports Fitness, Well Man Premier Plus, Well Woman Premier Plus and Ultimate Athlete; 7–10 working days for Allergy Complete.
- Do I need to fast?
- Fasting is preferred for lipid and glucose markers — 8–12 hours, water only. We’ll send a reminder the day before your appointment.
- Can you interpret a panel from a different lab?
- Yes — book a Bloodwork interpretation consultation (£75, 45 min). Bring the lab’s report and we’ll walk through it together. We’ll signpost to your GP for anything outside what wellness can address.
04
IV therapy
- What’s in your drips?
- Vitamins, minerals and electrolytes only — saline base with B-complex, vitamin C, magnesium, zinc, potassium. We do not offer NAD+, high-dose vitamin C, glutathione, or any other prescription-only or unlicensed preparation.
- How long does a session take?
- 30–55 minutes, depending on the drip. Comfortable recliner, no clock-watching.
- Is the first session different?
- A brief screening conversation precedes every first session — roughly 10 minutes — so we can make sure the drip is appropriate for you. After that, returning clients go straight through.
05
Consultations
- What happens in an Initial review?
- 60 minutes unhurried. We map your goals to a sensible plan, ask about your lifestyle, training and nutrition, and recommend which (if any) panel to run. You receive a written summary within 48 hours.
- Can I do consultations remotely?
- Yes — over Zoom. The initial review, follow-up and bloodwork interpretation can all be done remotely.
- Do you sell supplements?
- No. We don’t stock supplements and we don’t up-sell from consultations. If a brand or product is sensible for what you’re trying to do, we’ll name it — you buy it wherever you like.
06
Privacy and your data
- How do you handle my health information?
- Health-related data is “special category” under UK GDPR. We process it with your explicit consent only, for the purpose of providing the service you booked. Full detail in our privacy notice.
- Is Optimal Health linked to Optimal Lab?
- They are sibling brands under the Optimal Group umbrella. The customer records are kept completely separate — your Health account isn’t shared with Lab and vice versa.
Still have a question?